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Are you able to get to screen image 1 below?
Go to Federal Taxes, then subtab Income & Expenses, then scroll down and find a tab for All Income. Then you should see a list of all the Income topics.
Find the topic "Rentals, Royalties, and Farm" and choose START or Update.
A screen or two later, you should see image #2 that I provided below. It shows how to get to the Form 4835 interview.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.