Where and how do I get help?

Forum|Forum|4 years ago
April 17, 2022
1 reply
22 views

During the Turbtax Deluxe review, after the analysis, the Smart Check said "we found some errors on one of your tax returns. Lets fix them now." I then click "Fix Errors." Then, it ask me to "Check This Entry." and list "Schedule 8812: Advance Payments received must be entered" and provides an box for "Advanced Payments Received." I have no idea why they are identifying this and how to fix it. Schedule 8812 is "Credits for Qualifying Children and Other Dependents." I've made no entries for child tax credits and don't know who to address this. I'm stuck. Where do I go for help? It's not like there is a phone number I can call.

jls14

Level 2

This happened to me who has no children. Must be a bug. I was finally able to delete the form. Go to Forms view and try it.

Glenn5Author

Level 2

Interesting. Went to forms view and can't figure out how to delete form. I have the Mac version. Also, can't figure out how to get out of forms view. Isn't there a customer service phone number one can call for something like this?