When logging in I keep getting a prompt that I’m in a test account that cannot file with the IRS. What do I need to do?

[511633kcsd0352]

The links and steps provided to change the account to Turbo Tax Online or create a new account have not worked and I keep going in circles.

[DoninGA]

Go to this TurboTax website for the online editions and click on Sign Up in the upper right to start a new online account.  Do not enter your current User ID - https://turbotax.intuit.com/personal-taxes/online/file-your-own-taxes/

[mesquitebean]

@ 511633kcsd0352 

Also, before trying to start that new account, empty your browser Internet cache, close the browser, then reopen it.  Hopefully, that will prevent any looping.  Then go the link DoninGA provided above.   As DoninGA mentioned, if your current User ID is linked to the "test account", you would need to use a different User ID.  It can be a different email address, part of an email address, or something else.

As for the "test account" notice, were you by any chance trying to use a TurboTax employee account?

Addendum:

Also first see my next comment below on how to look to see if you already have another account.

[mesquitebean]

@511633kcsd0352   Actually, before starting a new account, if you have used TurboTax previously, see if you already have another account without realizing it.    Again, clear your browser Internet cache first, then close and reopen it, then follow the steps below.

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.