When I try to e-file my Oregon return, it keeps saying I need an apt #. My address doesn't have an apt #. What do I do?

[ddaven12]

If it is asking for an Apartment number, try typing N/A in the Apartment number field. This should allow you to continue your tax return.

[John Sobieski]

my customer does not have an apt number, but when he previews his OR return is shows the address as "apt n/a"?  will this effect his efiling? he wants to make sure before filing...

[KathrynG3]

Go to left navigation pane>My Info

Scroll down to your address

Click into the Apartment field with "N/A"

Click Ctrl+A to highlight all characters in the Apartment field and press the Delete key multiple times.

You may have a phantom blank space in the field.

If you are still getting the error, I recommend entering "_", the underscore, in the field if you do not want "N/A." 

If there are still issues, try opening your program in Chrome if you are not already in that browser or

• Clear your cache and cookies (the link describes the specific steps for different browsers)
  • In general, hold down Ctrl+Shift+Del. Under the Basic tab, clear data for at least 24 hours, but preferably 7 days
  • Sign out of TurboTax
  • Close your browser window
  • Re-open TurboTax