When I log into TurboTax, the main page is blank. Everything goes white I have no access to the sidebar etc. I cleared history/cookies, changed browsers, tried mobile app

When the page first begins to load, it shows the "Welcome back..." part and begins to load then disappears and I cant do anything except click the search button at the top right and the help button.

posted

Follow-up.. I reached out to support and there is a "Known Issue" open ticket for this problem. There are 13 people on it as of 7/29/2024 and it seems to apply to people who have filed extensions only.

If you have this issue also, reach out to support and have them attach you to the ticket and you will receive an email when it is resolved.

Hope this helps