What's the best way to complain about the poor quality and complete lack of tax law knowledge of the people who are supposed to provide support?

[norm3007]

I got FAR better help from the IRS to fix a problem then from the turbo tax assistant who said I owed a $122,000 penalty I in fact did not because they did not understand basic tax law.

[fanfare]

i think the best way is to vote with your feet and use a different tax software provider.