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What's going on with the payment system. Why won't it accept my credit card and just gives an error "Whoops! We hit a snag loading your data. Please try again." No help.

I can't resolve this error tried new browser, refreshed window, Chrome / Firefox. 2 Credit cards. This can't be on my end at this point. Take my money. Please...
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What's going on with the payment system. Why won't it accept my credit card and just gives an error "Whoops! We hit a snag loading your data. Please try again." No help.

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

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