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We have no idea what you're referring to. However, since you are paying for live real time help, I would suggest you click the "live help" button to talk via video chat or text chat with a CPA. I "think" that only works during normal business hours at this time. Being that Monday is a holiday, I don't know if that will be available to you before Tuesday.
Put into what? Disabled is a checkbox. Where do you see a place to enter a number?
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