What is "confidential information stored in "Intuit ID (prdatnresxx)"? Trying to save 2021 returns and get this error message. Help!

[Lynntriss]

The information requested means nothing to me.  I've been using TT since it was introduced decades ago, and have never encountered an inquiry like this.  Asking for confidential info always scares me.  Any thoughts?  Hate to lose info I've entered.

[CassLO]

Can you please clarify? Are you using a Mac?

[Lynntriss]

I am using a Mac (OS Ventura 13.3).  I've been using TT for decades, and I used the downloaded version of TurboTax 2021 to prepare last years' returns.   I couldn't describe my problem in detail because of the character limitation.  The complete messge I get when trying to save is:

TurboTax 2021 wants to use your confidential information stored in "Intuit ID (prdatnresiHRxxxxxxxxx)" in your keychain.  To allow this, enter the "login" keychain password.

Will greatly appreciate any help you can offer.  Thanks in advance.

[CarissaM]

Thank you for the additional details, as that helps to better understand the issue. 

Please follow the instructions here, to better assist with this. 

Please let us know if we can better assist you. @Lynntriss