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Did you ask your employer? An EIN is only 9 digits xx-xxxxxxx. Does it have any leading zeros on it? Is this on your W2? Even a social security number is only 9 digits.
All federal EIN numbers are 9 digits. It should be in Box b of your W-2. It can be different from a state ID found in Box 15.
Anything that is 11 characters is not an EIN. Ask your employer what their correct 9-digit federal EIN is. (The hyphen doesn't count. The format of a 9-digit EIN is nn-nnnnnnn.)
What do you mean by "what they have on file"? You should be getting the EIN from box b on your W-2. If it's more than 9 digits, the employer did not fill out the W-2 correctly.
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