What does this message mean; oops we hit a snap pop up when finishing taxes?

[Kitty_B]

asked to check internet and come back later of try again, going on several hours.

[TiffanyL]

@Kitty_B 

Can you try the steps provided below to see if that resolves your issue:

• Log completely out of your TurboTax account
• Clear cache and delete cookies
• Then log back in and see if you are still having the same issue

You can also try using a different web browser.

[Kitty_B]

Thanks for the quick reply. Unfortunately clearing cache didn’t work, deleting cookies didn’t work.  I did not try using a different browser, but what I did was finish on another device. So in the end mission accomplished.

[BrandiLO1]

@Kitty_B I'm glad to hear you were able to finish filing!