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27 replies

Mike9241
Level 15
Mike9241Level 15
Level 15
Feb 25, 2021 5:58 PM UTC

Deductible Home Mortgage Interest Wks: Your calculations could not be completed. we can't see your returns 

Mike9241
BHobon
Level 2
Feb 25, 2021 6:08 PM UTC

I am seeing the same error message; however, mine reads:

 

Deductible Home Mortgage Interest Wks:  Your calculations could not be completed.  Reference code: 9-945-263.

 

Called into support, and the tech responding stated she did not know what this error was.

    Lagersta79
    Level 2
    Feb 27, 2021 9:28 PM UTC

    Glitch, Sign-out and Sign back in.  

      Julasanchez59
      Level 2
      Feb 25, 2021 6:10 PM UTC

      Mine also states the same?? Not sure why?

      OldReliable
      Level 2
      Feb 25, 2021 8:20 PM UTC

      Yup. Same here. I am trying signing out, and then back in to see if the same issue pops up.

        OldReliable
        Level 2
        Feb 25, 2021 8:22 PM UTC

        Signing out, and then coming back in seems to have done the trick for me. Since I am sure I put in the mortgage stuff right, I am going to go with it! Good luck everyone!

          pabalite
          Level 2
          Feb 27, 2021 3:34 AM UTC

          Thank you very much.   Signing out / back in worked for me too

            DahDee2KOA
            Level 2
            Feb 25, 2021 8:34 PM UTC

            OKAY... I figured it out for mine!!!

            I was filling out the fields from my 1098 using the full numbers, Integers and decimals. 

            When I went back to the form and rounded to the nearest dollar (like they do with HRBlock forms) my Federal Review went through without issue.

             

            EX. 2829.12 = 2829  or 1888.68 = 1889

              oztrainer
              Level 2
              Feb 27, 2021 7:01 PM UTC

              Thanks! This worked for me too!

              chadandlisa
              Level 2
              Feb 27, 2021 7:46 PM UTC

              What did you do to resolve the problem?

              darleneb
              Level 2
              Feb 27, 2021 5:16 PM UTC

              I got this on 2/27, checked this forum, and saw that signing out & signing back in fixed the error.  I did that and it worked!

                Critter-3
                Critter-3
                Level 15
                Feb 27, 2021 5:20 PM UTC

                There was a recent program update to cure this issue ... logging out seems to cure the disconnect.  Also feel free to round numbers per the IRS rules at anytime ... the program ignores the pennies automatically. 

                lt0755
                Level 2
                Feb 27, 2021 9:11 PM UTC

                It means when you entered you 1098 Mortgage statement you didn't finish the questions for the refinance section.

                Juanfue
                Level 2
                Mar 1, 2021 1:55 AM UTC

                This solved it!!!!

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