What do I do when I cannot access credit karma account

[Malknox]

Help! I got $500 rapid refund but it was sent to a credit karma account that I cannot regain access too. I've tried to change old number to my one. Tried verifying with id. Nothing works

[MindyB]

Credit Karma has a specific process for members who can't log in and can't use their old phone number.

• Go to the Credit Karma "No Access" page.
• Look for the option to "Change my email address"
• Do NOT choose the "Create a new account" option

If that doesn't help contact member support for help.