Website unresponsive

[JHL1978]

The website has been so slow for the last 2 days that I cannot even get the pages to load.  Does anyone else have this problem? Is there any way to speed it up? It's impossible to get anything done...

[LenaH]

It is recommended that you first log out of your TurboTax Online and delete your cookies.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser. For more information on how to delete your cookies on the browser you are using, please see How do I delete cookies?.

[JHL1978]

Thank you for your response. I did in fact try that, but I am still just staring at the 4 dots circling around.  I can login, but when I click "pickup where I left off" ... that is the last thing that ever loads...I have to log out again and start over every time.

[DaraLO]

@JHL1978 If you haven't already, log out of your TurboTax account and clear your browser's cache.  If this doesn't resolve the issue, try using a different browser to work on your tax return.  Please reply to this thread if you continue to experience this issue.

[JHL1978]

Thank you. I have tried both of those things. As well as trying another computer, trying 2 browsers on my iphone, and the turbotax app. All of them are so slow and eventually time out. I mean..I haven't been able to get anything done at all in the last 3 days of trying...

[HeatherPLO]

Please reach out to us directly using the Help Article here for further assistance with this experience.