This message sometimes happens in the state return, so I have included directions but if it is in the federal, the instructions within the federal return are the same.
The
information flows from the federal into the state forms so the correction
has to take place in the federal form. If the error refers to a W-2
or 1099 and you imported that form into Turbo Tax, perhaps some of the
data was damaged in the transfer and is not working properly, even if it looks
correct on the page. Deleting the W-2 and manually entering it
should solve the problem. If you manually entered the W-2 or 1099, the
social security number is coming from enter the Personal Info tab and
can be edited there. If this does not resolve the error, deleting the
state form and recreating it from the federal form should solve the problem.
If
you imported your W-2 or 1099 from a source outside Turbo Tax
- Please
click on the Federal Taxes tab
- Click
on Wages and Income (Or Income and Expenses in Self-Employed)
- If
you do not see a prompt for your W-2 or 1099,
- Scroll
down to Wages and Salaries for the W-2
- Or
Self Employment or Other Common Income for 1099s
- Click
on Show More and Revisit
- Next
to your W-2 or 1099, click on the icon of the trash can to delete
- Then,
on the same page, Click on Add another
- And
enter the information manually.
- Select
Done and Continue to save the information and
-
Review your State Return again to see if the error clears.
If
you entered your W-2 or 1099 manually
- Please
click on the Personal Info tab
- Click
Edit next to your name
- Clear
and reenter the social security number and
- And
click on Done and Continue to save the information.
-
Review your State Return again to see if the error clears.
If
one of the above steps does not clear the error, then click on the link below
for directions to delete and recreate your state return. This should
resolve the error
https://ttlc.intuit.com/replies/3301384
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