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zpt92
New Member

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12 Replies
jbeasley2
New Member

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If you are having trouble entering information into TurboTax Online try to refresh your browser or you can try to use a different browser such as Chrome or Firefox

You can download Firefox here: https://www.mozilla.org/en-US/firefox/new/

You can download Chrome here: https://www.google.com/chrome/browser/desktop/index.html

 

If you are still having trouble you can try to clear your cookies and cache

https://ttlc.intuit.com/replies/3302272

Dude
New Member

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TurboTax doesn't seem to work at all with Firefox 64. Crash at login page.
VolvoGirl
Level 15

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Then try a different browser like chrome.
mesquitebean
Level 15

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There's no problem with Firefox 64 for me so it's hard to know why you are experiencing a difficulty.   What is the specific website URL you are using?

And what OS--Mac, Windows, etc.?
padmawati
New Member

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SEND ME THE SOFTWARE LINK FOR WINDOWS
VolvoGirl
Level 15
Sabrinagrace01
New Member

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Why won’t my page load?

JRB28
Level 1

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Mine is stuck loading "finish where you left off" on Deductions & Credits. I've tried Chrome and Firefox and both hang at that same spot. 

MichelleLO
Employee TurboTax Specialist

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Have you tried to clear your browser's cache and delete cookies? A full or corrupted cache can keep TurboTax from functioning properly. 

@JRB28

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JRB28
Level 1

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Yes, and I spoke with a TurboTax support representative who said the only thing I could do was to clear and restart the return because it's a glitch. This was very upsetting because I'd spent hours filling out my taxes. 

hsta
Returning Member

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TURBOTAX THIS IS ALSO HAPPENING TO ME. TRIED CLEARING CACHE AND COOKIES ON CHROME AND FIREFOX. EVEN DID A CLEAR & START OVER. FIX YOUR CRAPPY PRODUCT. What a waste of time, wow.

LindseyLO
Intuit Alumni

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Please contact Customer Care by clicking here.

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