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2 replies

J
jbeasley2
Level 8
June 7, 2019

If you are having trouble entering information into TurboTax Online try to refresh your browser or you can try to use a different browser such as Chrome or Firefox

You can download Firefox here: https://www.mozilla.org/en-US/firefox/new/

You can download Chrome here: https://www.google.com/chrome/browser/desktop/index.html

 

If you are still having trouble you can try to clear your cookies and cache

https://ttlc.intuit.com/replies/3302272

D
Dude
Level 2
June 7, 2019
TurboTax doesn't seem to work at all with Firefox 64. Crash at login page.
S
Sabrinagrace01
Level 2
February 16, 2020

Why won’t my page load?

J
JRB28
Level 2
March 3, 2021

Mine is stuck loading "finish where you left off" on Deductions & Credits. I've tried Chrome and Firefox and both hang at that same spot. 

M
MichelleLO
Level 15
March 3, 2021

Have you tried to clear your browser's cache and delete cookies? A full or corrupted cache can keep TurboTax from functioning properly. 

@JRB28

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