We were overcharged for the online purchase of the online edition of Turbotax, the amount charged to our credit card is not the same price showing on the check-out page.

[Liz-NY]

We contacted customer support and tried to get refund. We were directed to filling out online form, but refund department never responded.

[DoninGA]

You will have to contact TurboTax support for any Billing Issues.  On the website do not enter Refund or you will get a response for a tax refund.  Use the key word Billing Issue.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[Liz-NY]

Thanks! We did contact TurboTax support, three phone calls and hours on the phone, everytime, we received a request of a refund link, we submitted the request and never received any reply, It has been more than a month. The customer supports are very sympethatic, but they said there were nothing they could help and they couldn't get hold of refund department. I post it here to see if anyone else has similar experience and how to resolve this kind of issue. Can I file a complaint somewhere?