We've hit a snag activating your product. Turbotax Deluxe 2024

[ajets189]

Anyone else having trouble getting passed this error.  I have downloaded and uninstalled numerous times.  Tried following all of the FAQ prompts.  Uninstalled C++ and allowed turbo tax to download it.  Shut off the firewall and virus protections.  Turned off any internet connection. Called intuit up and they offered little to no help besides everything I have already tried.

Still no luck getting the software passed this screen when loading up TT.

Any help would be greatly appreciated.

[LeticiaF1]

Here's a list from a TurboTax help article of troubleshooting ideas if you are having trouble with your download:

• Make sure your computer meets the minimum system requirements.
• Verify that you have administrator rights on your computer and TurboTax is running as administrator:
  • Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK.
• In the Control Panel under Internet Options, add https:*.intuit.com to Trusted Sites. Set the security level to Medium.
• Turn off antivirus software and Windows Defender.
• Add TurboTax Desktop to your allowed apps in Windows Defender.
• Clean up and defragment your hard drive.
• Run Windows Update to keep your computer up-to-date.
• Update your computer's hardware drivers.
• Update your security software for firewall, virus, and spyware protection.
• Make sure you're the only user on your computer running TurboTax. If you're not, switch users and sign out of TurboTax from the other account. If you can't do that, shut down your computer and try again.

Troubleshoot TurboTax Desktop for Windows issues

If you are having issues with your Mac desktop, see the TurboTax help article below for troubleshooting tips:

Troubleshooting TurboTax Desktop for Mac issues