'We've hit a slight snag'

Forum|Forum|1 year ago
February 17, 2025
9 replies
58 views

well this s---ks. I finished my taxes, did the final reviews and I'm trying to file. When I click to pay the $20 state filing fee I get a message saying 'We've hit a slight snag', wait a while and try again or call customer support. Waiting doesn't help and calling just gets a computer voice that doesn't understand my question and won't connect me with a service rep, then hangs up. Been using T-tax since 1988, but if this is how they treat their customers, I'm done with them.

TurboTax Home & Biz Windows

LindaS5247

Level 14

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williamsarokinAuthor

Level 3

Thanks for responding Linda,

I finally reached someone at tech support. We tried everything you mentioned but it didn't help. Then he said it was a known problem that is being worked on and he offered me a refund. Instead I'll wait and see if they get it fixed soon. If not I'll have to file a paper return.