We got a packet from the IRS with a form 1040-v and a series of payment vouchers but we owe nothing. WHY?

[christopherrdr]

We got a packet from the IRS with a form 1040-v and a series of payment vouchers but we owe nothing.  Why?  Also, we received a letter 12-C requesting more info.  They wanted page 1 and 2 of our return, a very simple 1040.  Also, proof of wages.  So I sent it all via fax per the instructions.  Having already accepted my return, very simple return, why would they need more info.  And it has been 3 weeks since I faxed.  No changes are reflected on my online IRS account and "Wheres my  refund" simply says still processing.  And again, we owe absolutely nothing.  Waiting for a refund!

[ErnieS0]

Computers produce many of the letters the IRS sends out without a human involved. 

Your Form 1040-V and estimated payment vouchers were probably sent out because some missing info told the computer you might owe money.

A lot of things may have happened. The IRS may have lost your return. If you e-filed, maybe some of the data was corrupted. The IRS may still be processing W-2 information from your employer so it was not able to verify the accuracy of your wages or withholding.

The IRS is still backed up from Covid-19 lockdowns, social distancing and having to send out three stimulus checks plus advance child payments in the past two years. Three weeks is probably too short a processing time. 

If there is a telephone number you can call for an update.

[christopherrdr]

That is probably right.  Maybe some of my info was lost in the e-file process.  In the 12-c they did want verification of income so maybe so info didn't transmit.  As for the 1040-v and vouchers, no letter or any form was with it showing an owed amount.  If it would have been I would know 100% that it was a mistake.