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Level 2
January 6, 2020
Question

using Turbotax 2019

  • January 6, 2020
  • 1 reply
  • 7 views

Turbotax 2019 is totally different from my last several years of use.  I can't get it to access my 2018 return.  I never had a user ID and password in other years.  What can I do to get things going?  Is there a phone number or chat session for me to use?

    1 reply

    DoninGA
    Level 15
    Level 15
    January 6, 2020

    Did you use the TurboTax desktop CD/Download editions in the prior tax years?  If so, then it sounds as if you are using the TurboTax online web-based editions instead of the desktop editions if you are being asked for a User ID and Password.

     

    Go to this TurboTax website to purchase a CD or Download of the 2019 software - https://turbotax.intuit.com/personal-taxes/cd-download/

    DoninGA
    Level 15
    Level 15
    January 6, 2020

    Edited answer - Posted incorrect TurboTax link for the desktop editions - https://turbotax.intuit.com/personal-taxes/cd-download/