turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Using Fed TurboTax Business 2016. Trying to download Calif state version. Get to a dialog "Let's complete your purchase online." The "continue" button is non-responsive.

The dialog box "Let's continue your purchase online" is non-responsive. I seem to be stuck.

1 Reply

Using Fed TurboTax Business 2016. Trying to download Calif state version. Get to a dialog "Let's complete your purchase online." The "continue" button is non-responsive.

It might be a coincidence, but check your input device.

I had this same problem while trying to efile Minnesota state taxes.  I looked through the forums and found no answers.  Ultimately I called the support phone number.  George spent an hour on the phone with me, trying multiple avenues, but without success.  Finally, he sent me a new download of TurboTax Deluxe 2016.

I had already saved my files and so was able to uninstall my old version and open the existing files with the new download.  When I got to the payment step for efiling state taxes, the Continue button still was non-responsive.  For some reason--frustration, a hunch?--I unplugged the Wacom Bamboo tablet that I used as an input device (instead of a mouse or the laptop touchpad) throughout the TurboTax process,and clicked the "Continue" button using the laptop's built in touchpad and buttons.  SUCCESS! I was able to complete efiling my state taxes within minutes.

I don't know if the solution was the change in input device or the fresh download of the program, but if you use an external input device -- mouse, pen tablet, etc.-- on a touchpad laptop, try clicking directly with the touchpad input.

Use your Intuit Account to sign in to TurboTax.
By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing

Related Content

Manage cookies