2006418
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

greywolfknight
Returning Member

Using a Tax Expert has locked out access to previous files.

Using the Tax Expert in live has locked me out from accessing my previous Tax returns.  I have cleared my cache and cookies as you have recommended in other posts.  I still get sent to my tax expert, without access to anything else.  With respect, if so many people are having this same issue, the problem might be on your end.  

 

In a previous answer to another user, you told them that if your recommendation didn't work, to contact support.  I clicked on support tab, and got pushed right back to the question and answer page where I found your answers to the problem in the first place.

 

Please fix this.  No one likes going around in circles.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
807620_03008
Returning Member

Using a Tax Expert has locked out access to previous files.

how did u get out of urs

 

greywolfknight
Returning Member

Using a Tax Expert has locked out access to previous files.

Still haven't

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question