Its possible you may have created another username linked to your email which would inhibit you from accessing those previous returns.
The IRS requires the AGI number of your previous return as a new safety feature.
If you filed with us the year prior, you'll be able to locate your previous year's AGI in your TurboTax account.
- First, you'll need to click on My TurboTax where it will give you a drop-down menu.
- From there, you'll want to click on My Tax Timeline
- At the bottom, it will ask you, Looking for Prior Year Returns? where you will click Load My Tax Timeline on the bottom right.
- At this point, any previous filings in the past will appear here for you to gain access to.