turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

GMJ1701
New Member

'Upload W2' feature bugged?

This is the first time I've seen the option to upload a W2 (in PDF form) into TT. Sounds pretty nifty, so I just gave it a try.

 

Unfortunately, it completely botched the numbers for both mine and my wife's @w2. Literally, NONE of the numbers TT showed me matched what was actually on the form. I had to go back and manually correct every single data field besides name/mailing address.

 

Anyone else experiencing this?

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

5 Replies
TerukoL
Expert Alumni

'Upload W2' feature bugged?

Could you please verify if you took a picture of your W2 with your phone and then uploaded it to your TurboTax account?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
GMJ1701
New Member

'Upload W2' feature bugged?

I did not use my phone. I opted to upload a PDF file of my W2.

MichelleLO
Expert Alumni

'Upload W2' feature bugged?

Are you using TurboTax Online or TurboTax CD/Download software?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
GMJ1701
New Member

'Upload W2' feature bugged?

I am using TT Premier (CD install; purchased from Costco). Also note I'm on Windows 10 with a current Adobe PDF reader client installed.

ChondelLO
Expert Alumni

'Upload W2' feature bugged?

To help get you connected to the right person for assistance, please visit the link below for information on how to contact Customer Support.

 

How do I contact TurboTax? - Intuit

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question