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RikWeb
Level 2
April 16, 2023
Solved

Upgrading Mac Desktop from Deluxe to Premier problem

I bought Deluxe version from Costco, installed it.  Everything worked fine until I discovered I needed to upgrade to Premier.  I bought the upgrade, but it doesn't show up.

I removed the app, cleared related Keychain entries, and did a fresh re-installed.

Upon re-install it didn't ask for the new KEY.  It seems to remember the old key which is tied to the original Deluxe desktop version.  UGH.

 

How to I get the new Premier version to run??

    RikWebAnswer
    Level 2
    April 17, 2023

    Under Help

    Select "Switch Product"
    Select Activate new product

     

    This will cause the current version to quit.

     

    Then, when you manually re-start the program, it will ask for the new activation code,

    which I had gotten when I purchased the upgrade.

     

    So I did get it to work.

    But WOW, this could (and should) have been SO MUCH EASIER.

    When a user buys and upgrade, the flow should automatically perform the upgrade

    or at least describe the steps required.

    I had to call the support number to get this worked out.

     

    View in thread

    1 reply

    RikWebAuthorAnswer
    Level 2
    April 17, 2023

    Under Help

    Select "Switch Product"
    Select Activate new product

     

    This will cause the current version to quit.

     

    Then, when you manually re-start the program, it will ask for the new activation code,

    which I had gotten when I purchased the upgrade.

     

    So I did get it to work.

    But WOW, this could (and should) have been SO MUCH EASIER.

    When a user buys and upgrade, the flow should automatically perform the upgrade

    or at least describe the steps required.

    I had to call the support number to get this worked out.

     

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