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helpemehere
Level 1
Feb 25, 2020 11:19 PM UTC
Question

Updates

cannot get any updates.  the update window freezes and will not install.  tried to leave it sit for over 45 minutes and nothing happens. all is frozen.  How do i get updates so i can file without any errors?

      4 replies

      ReginaM
      ReginaM
      Alumni - Intuit
      Feb 25, 2020 11:39 PM UTC

      There are a couple of things that you can try to move past the update screen:

      • Try closing TurboTax,
      • Compete a  disk cleanup,
      • Restart your computer.  

      If this doesn't work try this:

      • If you've enabled pop-up blocking in your web browser, please turn it off and try again.
      • If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
      • If those suggestions didn't help, try going back to your first browser and delete cookies.

      Hope this helps!

       

      **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
      userfoxden
      Level 2
      Mar 24, 2021 4:17 PM UTC

      How do I get the updates so I can file?  

      userfoxden
      Level 2
      Mar 24, 2021 4:19 PM UTC

      Nothing works.  Please let me file, please.  

      AshleyA129063
      Level 12
      Mar 24, 2021 4:46 PM UTC

      @userfoxden So that we can best assist you, please specify which TurboTax product you're using and what is happening to prevent you from filing. 

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