TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 1

Question

Updates

4 replies
43 views

cannot get any updates. the update window freezes and will not install. tried to leave it sit for over 45 minutes and nothing happens. all is frozen. How do i get updates so i can file without any errors?

Alumni - Intuit

There are a couple of things that you can try to move past the update screen:

Try closing TurboTax,
Compete a disk cleanup,
Restart your computer.

If this doesn't work try this:

If you've enabled pop-up blocking in your web browser, please turn it off and try again.
If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
If those suggestions didn't help, try going back to your first browser and delete cookies.

Hope this helps!

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Level 2

How do I get the updates so I can file?

Level 2

Nothing works. Please let me file, please.

Level 12

@userfoxden So that we can best assist you, please specify which TurboTax product you're using and what is happening to prevent you from filing.