Update Program Form 1040

[jrcorea]

Received e-mail notification that Form 1040 was available for download.  Ran program update but form did not download and install.  Running TurboTax Premier.  Anyone know why this happened?

[SteamTrain]

The 1040 is probably there as a part of your software..

BUT

 it won't print out unless you've entered some taxable income.   IF no income was entered, or of you only put in an SSA-1099 form, and nothing else as income, then there is no form 1040 in your printout, because one isn't needed and you don't have to file at all..

[jrcorea]

I have entered taxable income via W2.  The program has not downloaded the 1040 and will not let me continue.  I have received two e-mails from TurboTax telling me my forms are available for download.  I have opened the program and no download.  I "check for updates" and am told my program is up to date.  

[SteamTrain]

Not sure what  the issue is for your setup......but if you have one of the personal desktop versions (Deluxe, Premier, H&B), try installing the  "Manual Update "

______________________

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-...

[jrcorea]

Thank you for the response.  I performed the manual update and I still do not have the 1040 form.  The program tells me it should be "ready soon."

[SteamTrain]

Well...nothing else I can suggest here.  Customer Support.   

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

They may end up having you uninstall, and reinstall, or get you a brand new installation file that has everything in it already to date.

(You are talking about a 2019 software install ...aren't you? )

[jrcorea]

Yes, 2019 Premier.

[jrcorea]

Contacted Support.  Problem was within the program, it did not retrieve all the the forms with a download.  They sent me a link to download the program again.  Reinstalled the program and now everything works fine.