Unzip download does not happen.. Downloaded ok. Windows 10 pc with 64bit processing and 700GB free, Double clicked on download. Did not work. Error message and chance to use an unzip program; failed to unzip. Do what?

[taxlady28]

Please tell us what program was zipped and where it came from.

[VolvoGirl]

I don't think that Turbo Tax uses ZIP files at all.  What are you trying to unzip?  The Turbo Tax program or your tax return?  

[VolvoGirl]

Found my old note.  Sometimes the .tax file downloads as a zip file.

Can you just take the zip off the end of the file? Did you use Microsoft Edge to download it? Try using a different browser.  Post on a .tax file downloading as a zip file, see the last 2 posts
https://ttlc.intuit.com/community/after-you-file/discussion/how-to-recover-tax2018-file/00/1261004

[Mike9241]

windows 11. What was downloaded? The app is not a zip file.  Once the app is FULLY downloaded and scanned for malware by the antimalware you have installed, you should be able to right-click on it and then, extremely important, on some computers, select run as administrator.