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budd713
Level 2
Nov 13, 2019 12:23 AM UTC
Solved

Unused software

I downloaded TurboTax Deluxe 2017 Online on Monday to file late taxes, only to find I had already filed my 2017 tax returns early last year. I have not yet installed nor opened the most recently downloaded iteration. Could you kindly refund my purchase? Thank you.

 

 

DoninGA
DoninGAAnswer
Level 15
Nov 13, 2019 12:33 AM UTC

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

 

Or to contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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2 replies

DoninGA
Level 15
DoninGALevel 15Answer
Level 15
Nov 13, 2019 12:33 AM UTC

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

 

Or to contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

    budd713Author
    Level 2
    Nov 13, 2019 1:10 AM UTC

    Thank you!

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