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signed up for unemployment in ky live in tn was approved. did not receive any income from sept.9/20 to 5/3/21 

how or what can do to get my money. started back working on 5/3/21 filled out for while after got frustrated stop filling out weekly. first was saying under investigation tnan they updated there web page than went to fact finding. 

2 Replies
Employee Tax Expert


Hi, @elovell 


It sounds like you need to speak to someone at the Kentucky Office of Unemployment Insurance about your claim. 


Here is a phone number I found listed for Claim help(877) 369-5984


Because we don't have any access to your claim data here at TurboTax, it isn't possible for us to give you any specific information about your claim. 

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Employee Tax Expert


Hello, and thank you for contacting TurboTax Live!  We appreciate your question and the opportunity to assist you.  We are sorry to hear that you did not receive your Unemployment Benefits.  Can you tell us which state you are experiencing this issue with?   That may assist us in providing the best advice to assist you with options and solutions to resolve this issue!  In the meantime - have you tried to contact the state Unemployment Agency, either by phone, or by an online portal/website?  If the state has an online/portal, you may even be able to describe your issue and that you have not yet received the funds via a chat session within the portal!


Please write us back - by replying to this message - and let us know which state this is happening in, so we can look into it further!


Thank you for contacting TurboTax Live!

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