Unauthorized Charge

Forum|Forum|2 years ago
August 8, 2023
1 reply
2 views

We were charged $128.14 for tax preparation on 6/23/2023. We have not used this service since 2015. Please refund this amount or contact me to discuss.

DoninGA

Level 15

If the charge was from Intuit or TurboTax you will need to contact TurboTax support for assistance. Use the key words Billing Issue when contacting support.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

gngomez4Author

Level 2

NO, I did not authorize anyone to take a payment out. I have not use turbo tax since 2015. I wonder how many other people you have done this to.

taxlady28

Level 10

TurboTax does not take payments out unless you use the service and put in your credit card number and agree to pay. The charge you received may be from a scammer. The only other possibility is that you had an account where they send you desktop version and that somehow got billed, but it is questionable that a credit card from 2015 would still be valid. Please call customer service and get this resolved.