Unable to start TurboTax 2025 Desktop after installation

Elisah · ‎December 23, 2025

After downloading and installing with no errors, I click on the TT icon and get an error msg " Looks like we've run into an error We're sorry but we need to close TurboTax...." I tried all the suggestions on the help websites: Run as Admin/compatibility, uninstall/reinstall, turn of all defender and virus protection, run file scan, run in selected start up. Nothing changes, I still get the "looks like" box. Any more ideas? or a better desktop tax program?

SteamTrain

I hit that on my laptop installation late last week.

I rebooted the computer and tried again....that error message showed up again. I ignored it for about 5 seconds, and then it disappeared and I was able to continue.

One or two of my installation screens opened up behind the starting installation screen, so if it looks like it's stopped, make sure you move whatever is on top around to show what's behind. (might not happen to everyone)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

Elisah

The installation process ended with a "success" method. But when I try to run the .exe, I get the error. I can move the error msg aside but it does not run.