Unable to Save Data File

Forum|Forum|3 years ago
January 27, 2023
1 reply
6 views

I've downloaded 2022 TurboTax Premier to my HP laptop computer. I've transferred last year's tax information into this 2022 version. Information transferred successfully. Earlier today, I started my return. When trying to save, I get a dialog box that says, "We couldn't save this file because it is "Read Only" or part of a "Read Only" file, such as a CD. Use "Save As" to rename or move it. Error 567812"

I've attempted "Save As" but am told that I don't have authority to save.

Any suggestions? Thank you.

Bsch4477

Level 15

Solution thanks to @Carl11_2 This is a Windows setting problem. You need
to make some changes in Controlled Folder Access.
Click the start button and above that button click the settings icon, which is the
little gear wheel, to
open the settings applet.
Scroll to the bottom and click the Update & security applet.
On the left, select Windows Security
Under “Protection Areas” click Virus and threat protection.
Under “Virus & Threat Protection Settings” click Manage Settings.
Scroll down to “Controlled Folder Access” and select Manage Controlled Folder
Access
If necessary, turn ON controlled folder access. Then under that switch select
“Allow an app through
controlled folder access.”
Click Add An Allowed App, then select Recently blocked apps.
Now select TurboTax 2022 and work your way out of everything back to the
desktop.
That should do it.

JimG17Author

Level 2

Thank you for your reply. I have the Windows 11 Home version, so navigation was somewhat different than recommended. I was able to go to the Privacy & Security. In it's search bar I typed Controlled Folder Access. A dialog box came back saying, "Page not available. Your IT administrator has limited access to some areas of this app, and the item you tried to access is not available. Contact IT helpdesk for more information." This is my non-networked, home computer. Any suggestions for next steps?

Bsch4477

Level 15

I don’t have Windows 11. I assume that you are an administrator user on your computer. I found this on the internet. See if it helps.

1. Search Window defender security center and open it. Also, you can open the windows defender security center by going to Windows settings (Win Key + I) > Windows Defender >> Open windows defender security center.

From their click on the “virus and threat protection” section.

2. Now click on the Virus & threat protection settings option. Windows defender has specific options under specific locations.

3. Now scroll down and find the option “Controlled folder access”, you need to click on its toggle button to turn it off.