Unable to efile

[sannjayr]

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

[Anonymous]

some burner phones and others like Tracfone don't work.    

are you enter only the last 10 digits in the phone number 

https://support.turbotax.intuit.com/contact/

[tinastone1]

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

I do not have a US phone number. I looked on the message board, which suggested entering a dummy number, so I entered [phone number removed] and it still won't transmit. It's also requiring I enter a US phone number. 

[JohnVisser]

I am having the same problem, deadline tonight, have to file electronically! Any help will be greatly appreciated.

My msg

Your transmission didn't go through

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

[misslala521]

I'm having the exact same issue, I even entered my friends US mobile number and it still hasn't gone through. E-filing is not an option here. Any help would be appreciated.

Your transmission didn't go through

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

[CatinaT1]

The online link is your best option to track your refund.  I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

There is a delay in processing the returns at the IRS due to Covid-19 and social distancing policies in effect.  

IRS operations

[misslala521]

Thank you Catina, but your response does not address the issue we are experiencing. We are unable to submit (e-file) our tax details by way of Turbo Tax. This isn't regarding a delay for receiving a refund. The error message is an issue with Turbo Tax. Can you or someone help us with this issue?

[CatinaT1]

Sorry about that.  Sometimes when we click to answer a question the system refreshes and we get a different question then we intended.  Here is your solution -

Change your phone number to a US number in the Intuit Account of Turbo Tax.  No need to verify this number in the Intuit Account just click exit when your are done. Then go back to you return an continue filing. 

Solution: Intuit Account -> Sign In & Security -> Phone (change & save no need to verify) -> back to e-file and retry.

[misslala521]

Ha! You're a GEM Catlina! That worked perfectly! Thank you so much for your help and resolution to this matter. Cheers! 🙂