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Mysweetlovemjr
Returning Member

Unable to efile

Very frustrating experience this year. When I tried to efile fed and state, I kept getting rejected errors like agi didn't match records or pin not correct. I kept entering the correct info and still rejected 6 times for state and federal. I paid $21.34 to efile state and couldn't efile fed or state. I had to print and mail both. How do I get refund? Believe there must be a glitch in the 2019 deluxe turbo tax software. 

 
 
 
 
8 Replies
CassLO
Expert Alumni

Unable to efile

The TurboTax account fees are for the use of the software to assist in completing a tax return.  The account fees are the same whether the tax return is e-filed or printed for mailing.

"Super Level 15 DoninGA"

 

TurboTax Products and Pricing Information

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Mysweetlovemjr
Returning Member

Unable to efile

I paid to use the software when I purchased it from Office Max for $59. I was given the option to pay $19.99 plus tax to efile the state and that's what I did, but it would not accept the fed or the state...kept giving me rejections and they were worded IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database. I checked, rechecked, checked, rechecked the 2018 data in question and it was correctly entered the first time and every time after that since I kept trying to get it to file once I confirmed that the AGI I entered was correct.   I feel I'm entitled to a refund since it wouldn't let me efile the fed or the state and I had to incur the cost of printing and mailing even though I paid to efile.

MichelleLO
Intuit Alumni

Unable to efile

Please reach out to a TurboTax Customer Support Specialist via the Contact Us link below to discuss your options:

https:// support.turbotax.intuit.com/contact/

 

Use the key words billing issues and do not use the word refund or you will get a phone number for tax refunds.

 

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Liz21
Returning Member

Unable to efile

The link does not work.

CatinaT1
Expert Alumni

Unable to efile

What sort of error are you getting?

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Liz21
Returning Member

Unable to efile

Return already rejected multiple times for AGI or self-select PIN. You can no longer e-file using these methods, print and mail your return instead.

 

FYI-the AGI and Pin were auto-populated from last year. I only attempted to file once. 

 
 

 

Liz21
Returning Member

Unable to efile

For the link not working, here is the message:

This site can’t be reached

%20support.turbotax.intuit.com’s server IP address could not be found.

DaraLO
Intuit Alumni

Unable to efile

@Liz21 Is the link working for you now? If not, try using the contact number listed in the following TurboTax FAQ:  What is the TurboTax phone number? - Community

 

Concerning the e-file rejection you received, refer to the following link for possible reasons why your return is getting rejected for an incorrect AGI:  What if I entered the correct AGI and I’m still getting an ...

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