unable to e-file

9 replies
53 views

I keep getting

Your transmission didn't go through

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

CatinaT1Answer

Alumni - Intuit

Solution: Intuit Account -> Sign In & Security -> Phone (change & save no need to verify) -> back to e-file and retry.

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Anonymous

are you using a cell that's in a foreign country? that requires a foreign country code. which can't be used.

or if US phone are you entering 1 (not needed) + 10 digit number?

jch178Author

Level 2

Thank you for the reply. I am filing from Israel, but I used my mother in law's, US, 10 digit, phone number in the return. When I looked up who else had this problem, they were all filing outside the US, but many were using US phone numbers in their return. So, I wonder if there isn't some bug in the program. It worked fine last year. I would really like to send this before the 15th.