TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 1

Question

Unable to add institutions

Forum|Forum|3 years ago
August 5, 2023
3 replies
13 views

I can't add https://equitable.com/ (Equitable Investments) accounts and https://www.arvestcentralmortgage.com/ (Arvest Central Mortgage) account.

I used to be able to access those accounts sometime ago.

Mint

Level 15

There is virtually no support for Mint on this board.

You can try searching at the link below.

Welcome to Mint Support

Otherwise, the only other resource would be Mint Chat:

How do I contact support?

Level 2

Their support chat is useless it keeps disconnecting i complained in the apple store and they blame it on me, LOL. I been trying to add student loan account for two weeks now. Shame it was a good app to track my net worth but if i cant add loans account it provides nothing useful

Level 2

I was having the same issue - not able to add an Equitable account to Mint. But I finally got it to work. Here is what I did:
1. Open Mint and start the process of adding and account
2. Search for Equitable (https://equitable.com)
3. Select the institution and click Link Account
4. Login to the popup Equitable site inside Mint
5. You will then be asked to type your 6-digit code

6. Stop at this point and open another browser window in Incognito/Private mode
7. Login to your Equitable account in that separate window

8. When Equitable sends you a 6-digit code, go back to Mint and enter it in the popup window.
9. Mint should complete the process and add the account.

10. Sequence is everything.

Hope this works for you.