turotax 2025 error message started appearing

[Mikewithaquestion]

i'm doing a final check on my federal taxes (TT 2025 desktop software) and keep geting a pop-up saying "Hmmm,looks like we've hit a snag. we recommend you revisit the last topic you were working on to make sure all your info's correct"

I've never seen this before and it appears after many topics are viewed, even f I made no changes.

Any ideas to resolve are appreciated, since it makes me worry that calculations are off now.

UPDATE: I just uninstalled and then reinstalled TT 2025 and it works now.

[LindaS5247]

If you get a message that said  "Hmmm it looks like we hit a snag" it  is often due to a connectivity or browser issue.

 You can try these steps to correct this:

•  Go out of your program, close your browser and go back in.
• Clear your cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
• Try a different Web browser, such as Chrome or Firefox.
• Make sure you have allowed local network access by clicking the lock/info icon next to the URL.
• If you are using a VPN, disable it.
• Make sure your internet connection is strong and stable
• Try using incognito mode 
• Temporarily disable antivirus or firewall software that might be blocking data transmission
• If you are using TurboTax Desktop, you can manually check for updates for  your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates." 
• It may be a temporary server issue. This requires you to wait and try again later.

Please return to Community if you have any additional information or questions and we would be happy to help.