Turboxtax deluxe desktop

2 replies
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purchased deluxe desktop version , still have windows10 , Can I use product code , started doing online Turbotax. how to handle purchase of downloade version, can it license code be used for online version? Please advise

xmasbaby0

Level 15

No, you cannot pay for online using the license code. Seek a refund for the desktop download and you will pay the online fee at the end after you are done preparing your return.

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

baldietax

Level 12

TurboTax has an offer for 2025 to do this tho, you are meant to be able to use your desktop license to switch to Online Premium Fed+Site for no extra cost. Not sure how it’s applied. This message will display when you try to install on Win 10.

but buyer beware - online is not same experience as desktop, there is no Forms mode, it’s very interview-centric, and only good for 1 return per account so whether this is a good offer depends what you want. You can always try online for free to see if it suits but you can’t see your return (except 1040) until you pay.

Otherwise get a refund and use something else - Hr Block and TaxAct still support Win 10 this year.