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Level 2
December 5, 2019
Question

Turbotax won't do anything

  • December 5, 2019
  • 5 replies
  • 17 views

Today I logged into my TT account which I've used for many years. Soon it asked me to pick my product which I did, Premier without CPA. The white page comes up, then nothing at all happens. I'm still able to open help and sign out. So what's that about?

    5 replies

    DoninGA
    Level 15
    Level 15
    December 5, 2019

    Try using a different web browser,  Chrome, Firefox or Windows IE 11.

    Ken66Author
    Level 2
    December 5, 2019

    I'm using Microsoft Edge. Please don't tell me TT won't work on that

    DoninGA
    Level 15
    Level 15
    December 5, 2019

    Nope, not saying Edge cannot be used with the online editions.  Just saying that individual users, at times, will have an issue with their current web browser when using the TurboTax online editions and sometimes changing browsers solves these types of problems.