SERIOUS PROBLEM - and am having problems reaching TTax support on this issue.
Product is TurboTax 2025 - Desktop Deluxe version - Windows 11
It WAS Working, but not now - so let me step through the details (won't take long)
As I said it was working and I even have 2 tax return files generated.
1. When I started this morning, I clicked on the wrong TurboTax icon on my desktop (Turbotax 2023)
It loaded and was even updated - but upon noticing my error, I killed it (red X)
2. After re-arranging my icons on my desktop, I clicked on TurboTax 2025.
3. It came up briefly, with the checking for updates and the little yes, taking more than a few seconds popup.
4. Then the popup disappears - the whole process lasting about 2 seconds and Turbotax goes away.
I have repeated this process about a dozen times - same thing happens (TTax popup only up 2 seconds)
The exact same thing happens if I try Running as an administrator.
AND now the really funny thing is that Turbotax 2023, the one that was started just a few minutes earlier (updates loaded and everything) is doing the same. It will no longer load nor will last year's Turbotax 2024 (same process on all of them).
I have both Malwarebytes and Windows Defender running on my Windows 11 PC - and it has never been a problem (i.e. Trubotax 2025 has been run several times and Turbotax 2023 was even running minutes before this problem) - and no errors or blocking notifications.
I AM a 2025 Turbotax Subscriber but purchased the 2023 version at Costco. It is almost like Intuit after updating my Turbotax 2023 got its wires crossed and now refuses to update any of my Turbotaxes - and in fact kills them.
Does anyone know what could be going on here. Sounds like a blocking problem - just can't figure out who or what is causing this.
ron in shawnee (20+year TTax user)
