TurboTax program is hung on deduction questions

Forum|Forum|5 years ago
October 12, 2020
3 replies
19 views

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TurboTax Premier Online

GabiU

Level 13

Hello! Were you able to move along?
If not, please post a screenshot so I can send it to the product team.
Other helpful information would be:
-browser you're using

-Windows or Mac?
-Which TurboTax product you're in (Self-employed, premier, etc.)

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babblinbrooks

Level 2

I'm having the same issue. I've tried using Windows and MacOS on two different computers. I'm using Premier program. PLEASE HELP!

jhputmanAuthor

Level 2

Calling TurboTax customer service, after nearly an hour on hold... got me a "huh?" and a blank stare and when asked for somebody else who might help they hung up on me... not particularly impressive for Intuit. But good news is I then in desperation figured it out on my own. Go to Tools (bottom leftish of the window)... and somewhere under there is a choice to delete some existing worksheets... I'd give you a screen shot and more specifics but now that I've finished and filed my return I can't get to the "Tools" menu. Anyway... navigate to list of all the different separate work sheets... among which you will find one line for each of the charity entities... I deleted them all except for the first one... and then backed up and was able to keep moving... just had to re-enter a couple of charities which was no big deal... compared to the hours already into it. The whole exercise was exceedingly frustrating but the solution, once I found it, was super quick and easy. Definitely a TurboTax glitch because I as well tried different browsers, cache clearing, restart the program, the computer, different machines and different OS... all of which changed nothing.

Hope this helps.