TurboTax program does not return to where I stopped when I open program to an existing return?

3 replies
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TurboTax 2024 Windows version. The software starts at the beginning of the return again, but still has all the data I have entered.

TurboTax Online

SteamTrainAnswer

Level 15

@powersj

It may depend on exactly where you left it.

IF it's in the middle of a tax form, I don't think it returns there.

IF you have worked out to a menu page, then it usually returns there.

BUT

I've noticed, that if I return after a software update....it always seems to return to the starting point. (at least it seems to do that for the Desktop Windows software)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

JohnB5677

Alumni - Intuit

There are two options in the Online version.

Pick up where you left off and
Work on other XXXXX

My experience is that if you select Pick up where you left off, it will return you to the last work area.

If you want to return to a specific area, you can use this process.

Select Tax Tools

This is on the left sidebar
You may have to minimize the Federal and State options
You also may have to scroll down on that menu

Once you can work on Tax Tools
On the drop-down select Tools
There will be 3 or 4 green boxes
Select Topics Search
Type the form number or a topic.
Continue through the questions.

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powersjAuthor

Level 2

But in previous versions I believe when I opened an existing return, the program returned to the spot where I had stopped.