TurboTax Premier 2019 cannot update

Forum|Forum|6 years ago
February 10, 2020
17 replies
70 views

I am a TurboTax Premier user on windows 10, and when I click "Transmit Returns Now", I would have an error saying "There is an update available for your version of TurboTax. Please update" And when I click update, it says that there is no update available and that my software is up to date. Please help me solve this annoying problem as I spent the entire day filling out my taxes. I regret telling my coworkers to use TurboTax now after such an annoying incident.

Thank you so much,

Bruce

GuyFromStl

Level 2

I am experiencing the same issue. I tried to uninstall and reinstall the software. I even exchange the software in the store for a different copy and the same thing. After spending at least 10 hours doing this and being on the phone with TurboTax I finally was told there is a known issue and it is affecting many users. There were not able to provide any ETA except that it is a known issue and they are working on it.

Please respond to post if able when it is working as I hope I can try again tonight to submit the return.

CassLO

Level 11

Please see the TurboTax help topic below, for assistance with Windows updating issues:

Troubleshoot TurboTax for Windows updating issues

If this does not resolve the issue, contact customer service, start by clicking on Contact Us. Answering the questions will help to ensure that your call is properly routed.

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an9111Author

Level 2

No dear sir/ma'am, the problem was not the updating, the problem is that even though the software IS up-to-date, it still does not let me transmit the returns, saying that "Please update your software before you can transmit your returns".

LeonardS

Level 14

This may be an issue with your web browser. Clear your browsers cookies and cache then reboot your computer. If this does not solve the issue post a reply for additional help.

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Maybe-MaybeNot

Level 2

Applying a manual update is solving the problem for some:

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041

GuyFromStl

Level 2

Tried that too and it was not successful.

ThomasM125

Level 15

This is usually a problem with how the TurboTax program is interacting with your computer. The fist recommendation is to clear the cache and cookies on your computer as follows:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

The next step would be to try another web browser when you are ready to transmit.

It would also be helpful to load the program on another computer if possible.

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