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jamesi301
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On april 19 2017 i did my taxxes and paid upfront 59.98 why im i being charge 94.98

 
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3 Replies

On april 19 2017 i did my taxxes and paid upfront 59.98 why im i being charge 94.98

Was your bank account recently debited for 94.98 by TurboTax/Intuit, when you had not even chosen to pay fees out of your Federal refund?

Did you prepare a Deluxe Federal return at 54.99, and a State return at 39.99?  That would total 94.98.

Or did you use Free Edition and had 29.99 for State and 29.99 for PLUS?  That would total 59.98.

In any case, you are sure you paid your fees at the time by credit/debit card, and did not choose to pay any fees out of the Federal refund?   Do you see the 59.98 charge showing up on your credit card or bank account statement?

If that's the case, it sounds like you may have been double-charged.   Nothing account-specific can be handled in this user community forum.   You'll need to phone TurboTax Support for assistance with this to investigate what all is going on.

Support hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

FAQ:  How do I contact TurboTax?

https://ttlc.intuit.com/replies/6386875


On april 19 2017 i did my taxxes and paid upfront 59.98 why im i being charge 94.98

TurboTax posted this 10 months ago. How about you fix your system! I was billed tonight and not allowed to file, without being BILLED AGAIN. My bank has the $94 charge, and now you want to bill me again?!

On april 19 2017 i did my taxxes and paid upfront 59.98 why im i being charge 94.98

@brianconley+  
This is mainly a user community forum, and a comment in an old answered thread will not be seen by the forum as needing help.   

If you need to discuss your fees and filing situation, please start a timely thread about your issue at the second link below, where it will show up to the whole forum, and where you can be questioned about your issue to see what you are experiencing.    Or if you prefer, here's how to contact TurboTax Support during business hours.  They are the only ones who can access anything account-specific.

FAQ:  What is the TurboTax phone number?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263">https://ttlc.intuit.com/questions/1899263</a>

If you want to start a thread, when you go to the form at the link, the first box is for a summary of your question, like a title, and is limited to 170 characters..  If you need more room, lower on the form you will come to another box with plenty of room to enter details.    This is a public Internet forum, so don't post any personal info.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/new">https://ttlc.intuit.com/questions/new</a>

I'll close this old thread.
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