TurboTax Online 2025 not loading

[mikey0392]

I try everything from using and clearing different browsers keep getting "Oops! It appears there was a drop in our connection." and using the app (also not loading) even install the desktop but needed a license number, which why would I buy when having these problems, please help I'm pretty close giving up and using another service

[LeticiaF1]

You are correct, to use Desktop you need a license number.  If TurboTax Online is not letting you continue, you can try the following:

Go out of your program and go back in.
Clear your cache and cookies.
Try a different Web Browser.

On the app: force-quit and reopen; update the app; restart your device; ensure storage and network are OK; try switching Wi-Fi/cellular.

If you have any additional questions or information regarding this please return to TurboTax Community and we would be glad to help.