TurboTax not recognizing my 2018 information for worksheets

[Rebecca_55]

Was curious why TurboTax is not pulling in information from my 2018 return for various worksheets for 2019 (Federal Carryover, etc).  The only thing I can think of is that I completed that return using the Desktop version of the application, while this year I purchased the online version.  Thank you.

[MayaD]

Yes, you need to transfer your tax file in order to pull your information.

Here's  how you can transfer:

1. Sign in to your account..
2. After the screen has loaded, select the Tax Tools drop-down menu in the left menu and then select Tools.
3. In the pop-up window, select the Transfer last year's TurboTax return from your computer link. (If you don’t see this option, you may need to clear and start over.

If you transfer from:

• a PDF—It will transfer your personal info and your AGI .
• a .tax file—It will transfer all of your info in a few short steps.

[Rebecca_55]

I have already paid for TurboTax, so it will not let me clear and start over.  Is there any work around so I can get my 2018 return uploaded?