Turbotax no help?

Forum|Forum|7 years ago
June 1, 2019
1 reply
4 views

I did my parents taxes last year using turbo tax but because I used it also it will not let me do another tax return which would be theirs. Do I need a different tax software from another company? Why won't it give me the option to do theirs?

TurboTax Free Edition Online

xmasbaby0

Level 15

You need separate accounts and user ID's for yourself and your parents.

When you use Online TurboTax, you get one return per fee. Each return needs its own account and user ID. If you use the same account and user ID for a second return, you overwrite the first one and lose it forever.

When you use Desktop TurboTax, which you install from a CD or download to your own hard drive, you can prepare and e-file multiple returns for the cost of the software. You can e-file up to 5 Federal returns—more if you mail the additional ones. If you have multiple returns to prepare for family members, Desktop is more cost effective.

https://ttlc.intuit.com/questions/1901306-how-many-times-can-i-e-file-using-the-turbotax-cd-or-download

https://ttlc.intuit.com/questions/2942039-what-s-the-difference-between-turbotax-online-and-the-turbotax-cd-download

https://ttlc.intuit.com/questions/2750704-what-are-the-advantages-of-the-turbotax-cd-download-software-over-the-online-version

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