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TurboTax live premium Problem

I have a problem with my TurboTax Live premium. 

Yesterday I paid 178$ for TurboTax premium. I filled all form myself. 

 

And today I upgraded to TurboTax live premium. I just wanted to ask a few questions in the chat and make sure I filled everything out correctly. but in return I received an hour-long lecture from a specialist and a feeling of wasted time. I asked for help to reduce the amount of my final tax refund, but the specialist was unable to do this.

 

So the problem that now when I tried to file my taxes at the final steps I received an order summary. It’s 273$ for live premium. I don't want to pay this. I want it back to TurboTax premium.

My order number is TTWCB299154862
Please someone from management with TurboTax contact me to sort out this issue with me as I feel cheated on by I company that I had trusted over the years. Thanks!

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1 Best answer

Accepted Solutions

TurboTax live premium Problem

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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TurboTax live premium Problem

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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